Refund policy

We hope that you will be delighted with your Parisi creation. Should you wish to return or exchange your purchase, you may contact us within 30 days of receiving your order.

 

Returns

To request a return, please email care@parisigloves.it, indicating your order number and the item you wish to return. Our team will provide the relevant instructions. The item must be dispatched within 14 days of receiving these instructions, unless otherwise agreed by Parisi or required by applicable law. Items returned without contacting us first may experience delays in processing.

Items must be returned unworn, unused and in their original condition, with all tags, accessories and the original presentation box included. Proof of purchase is required.

Items may be tried on only as reasonably necessary to assess their characteristics and fit. A proportionate reduction may be applied where excessive handling, wear or damage has diminished the item’s value.

Unless an item is defective, damaged or incorrect, return shipping costs are the customer’s responsibility. Returns must be sent using a tracked service. Where available, Parisi may provide a prepaid return label, the cost of which will be deducted from the refund.

 

Exchanges

Eligible items may be exchanged for another size or colour of the same style within 30 days of delivery, subject to availability.

For orders delivered within the European Union, the first size or colour exchange for each order is free. Parisi will provide a prepaid return label and cover standard delivery of the replacement item.

Subsequent exchanges and exchanges requested from outside the European Union may be subject to shipping charges. As each pair may be crafted upon request, replacement items remain subject to the production times communicated by our team.

 

Personalised and made-to-measure items

Made-to-measure gloves and items created according to individual measurements or clearly personalised specifications cannot be returned or exchanged, except where they do not conform to the agreed specifications.

Items crafted after an order is placed remain eligible for return when ordered in a standard size, colour or configuration available on our website.

 

Damaged, defective or incorrect items

Please inspect your order upon delivery and contact care@parisigloves.it promptly if an item is defective or damaged, or if you have received an incorrect item. Please include your order number, a description of the issue and, where possible, clear photographs.

Each Parisi creation is handcrafted in Italy using genuine leather. Natural variations in grain, colour and texture, together with subtle irregularities arising from the artisanal production process, make each pair unique and should not, in themselves, be regarded as defects.

Where an item is confirmed to be defective, damaged or incorrect, all necessary return, repair, replacement and delivery costs will be covered by Parisi in accordance with applicable consumer-protection laws.

 

Refunds

Once your return has been received and inspected, we will notify you by email. Eligible refunds will be issued to the original payment method and are normally processed within 7 business days. Processing times may vary depending on your bank or payment provider.

Original delivery charges are not refundable except where required by law. For eligible withdrawals concerning an entire order within the European Union’s statutory 14-day withdrawal period, Parisi will also refund the cost of the least expensive standard outbound delivery offered. Additional charges for express or premium delivery are not refundable.

Parisi may withhold reimbursement until the returned item or evidence of its dispatch has been received, as permitted by applicable law.

 

International returns

Customs duties, import taxes and charges paid to carriers or local authorities are generally not refundable by Parisi.

Returns sent from outside the European Union must follow the customs instructions provided by our team and be clearly declared as “Returned goods” or “Goods returned for exchange”. Incorrect declarations may result in duties or taxes being charged to Parisi. Where such charges arise because the provided instructions were not followed, Parisi may refuse the shipment and the parcel will normally be returned to the sender.

 

European Union right of withdrawal

Customers receiving an eligible order within the European Union may exercise their statutory right of withdrawal within 14 days of delivery by sending a clear statement to care@parisigloves.it.

This right is included within our extended 30-day return period and remains subject to the exclusions established by applicable law, including those concerning made-to-measure and clearly personalised goods. The direct cost of returning the item remains the customer’s responsibility unless otherwise agreed by Parisi.

Nothing in this policy limits the customer’s statutory consumer rights. 

 

Contact

For assistance with a return, exchange or refund, please contact care@parisigloves.it.